# Survely SaaS - AI Grounding & Documentation Specification
Title: Survely | Surveys & Customer Health
Tagline: In-App Micro-Surveys & CSAT Feedback
Canonical URL: https://survely.adstim.net/
Alternatives: https://survely.adstim.net/alternatives
Tools: https://survely.adstim.net/tools
Glossary: https://survely.adstim.net/glossary

## Overview
Actionable Customer Insights at Every Touchpoint. Collect in-the-moment feedback with non-intrusive in-app slideouts, targeted CSAT ratings, and email NPS surveys that calculate net promoter scores in real-time.

## Incumbent Arbitrage & Unit Economics
- Legacy Alternative: Survicate ($89 - $299/mo (low response limits))
- Survely Pricing: $19/mo (500 responses included, unlimited surveys)
- Savings: 78% cheaper than Survicate & Delighted

## Pricing Tiers (Usage-Scaled, Anti-Abuse)
- Starter ($19/mo): 500 Responses/mo; 3 Active Surveys; NPS (-100 to +100) & CSAT widgets; CSV export; Basic web targeting
- Growth ($49/mo): 3,000 Responses/mo; Unlimited Surveys; In-app trigger rules (URL, exit-intent, time); Slack & email alert dispatches; Custom colors & branding
- Pro ($99/mo): 15,000 Responses/mo; Unlimited Surveys; AI automated sentiment analysis; Webhook streaming; HubSpot sync; Priority support

## Technical Architecture
- Runtime: Django 6.1 WSGI inside Cloudflare Workers (Pyodide Wasm V8 isolate)
- Storage: Cloudflare D1 (Relational) + Cloudflare R2 (Media/Objects) + Cloudflare KV (Flags/Config)
- Multi-Region: 300+ edge PoPs with <20ms global TTFB

## In-Depth Industry Glossary & Metrics
### Net Promoter Score (NPS)
A standardized customer loyalty metric measuring likelihood to recommend a product on an 11-point scale from 0 to 10.
Benchmark: B2B SaaS average is +38. Elite software products achieve +65 or higher.


## Detailed Competitor Comparisons
### Survely vs Survicate
Price: $99 - $299/mo (Strict response caps)

### Survely vs Delighted
Price: $224/mo minimum